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Insights Blog

Providing thought leadership around hot topics in technology

Coaching Governance Committees

on Nov 13, 2018 10:04:09 AM By | Ryan Charnock | 0 Comments | Governance Technology Consulting communication Insider
Five months ago I handed off a new Office 365 environment to an inspired governance team. They had clear direction, set goals, metrics to define success, and a game plan to gather low-hanging fruit. #MyWorkHereIsFinished   Yesterday, I attend their monthly governance meeting. Coming into this meeting my curiosity was g centered around what level of success they had, and what I can do to keep them organized for the next sprint. We met in the same room we did five months ago, and I lead with the following question: Where have you had success? Everyone from the 10 person teams chimed in "Yammer"! I said "tell me about it". They went on with glowing reports about, the reduction of "All -company" informational emails, and that they have lots of engagement from users. I probed and asked "Is it just corporate communications that is posting content, or are other areas of the organization contributing?" They said "No, all the business units are posting.  Sales deals, updates from construction sites, and other 'good to know' stuff that is happening in the company".  Within the same breath the team also had clear ideas about the struggles they have had with Yammer. "Some user's don't 'DO' Yammer. They say they don't have time for that." Company culture information is not business critical and understandable if someone is in a busy season and just doesn't have time for it all.” Personally, I get it, I get busy and company culture takes a back seat to my more pressing needs. This is why I like having this information segmented into a single App or area. So when I do I have time I can choose when I engage with that content. If it came into my inbox as email, it would just be noise and add more for me to manage or distract me during a busy season. The key is being empowered to choose when is a good "appropriate" time to review and engage with the broader organization.   I followed up with the question "What would you like to do about those who are Not-engaged and are missing out?" The team quickly spun up a few ideas, like: Each department champion going one-on-one to make sure that everyone is aware of what content is on Yammer, and they know how to use the tool and set up the notifications that fit their tastes.  That sounded like a great idea. Notice I didn’t come up with the idea the team did. So then I changed gears away from Yammer and went more general. "What has not gone well?" they said "There has been a lot of change over the last five months. We have a new Executive team that is not located here at the corporate offices in Michigan." Now THAT is a challenge. A few things rattled through my mind:
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Do You Need New Software?

on Sep 2, 2016 3:34:00 AM By | Mark Becker | 0 Comments | Insider
It is Not As Simple As You Think: Seems like a simple question, doesn’t it?  It should be pretty straightforward to answer and an easy one to think of.  As a software developer, you would think that I ask people this question all the time, as I (and other developers) are always on the lookout for new projects to start on.  I have to tell you that in that case you would only be partially correct.  I am always on the lookout for interesting software projects to start (either professional or side hobby projects) and get excited when I find one.  However, I have found that my experience has taught me to never ask a business owner if they need new software.
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Moving Your Business Forward with Enterprise Single Page Applications

on Aug 30, 2016 4:56:26 PM By | Aaron North | 0 Comments | Insider
There has been a lot of recent movement in the application development community toward a single page application architecture. The cleaner interfaces and better user experiences of these applications are great, and being adopted by many, but many still wonder if these seemingly simplified applications can meet the needs of their business.
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