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At C/D/H's Technology Briefing Series you will gain knowledge and engage with certified experts on the most talked-about technologies including virtualization, Windows 7 and System Center, SharePoint 2010 and unified communications.
Register for any of our remaining sessions today!
Service Manager: More than a help desk support solution
System Center Service Manager 2010, released last May, integrates with other System Center and third party products to provide ITIL and Microsoft Solutions Framework aligned processes and practices for incident management, change management, and deployment management.
But don’t get confused. It’s not a help desk! Using workflows, integrated configuration items, and reporting and tracking you can manage the services in your organization to create a more dynamic, reliable environment for your organization.
Download the slide deck (PDF, 459 KB) and explore the benefits of Service Manager with Jason Sharp, C/D/H's Infrastructure Service Lead, and a regional expert in systems management solutions.