<img alt="" src="http://www.lope4refl.com/154372.png" style="display:none;">
blog header-cdh2.png

Insights Blog

Providing thought leadership around hot topics in technology

4 Steps To Providing Knowledge To Your Organization

Posted by Jerry Dwinell | Feb 26, 2018 8:00:00 AM

I recently presented a webinar on the Content Inteligence Revolution (you can check it out here), where I outlined how you can use intelligent search to provide organizational need to know information to all of your employees through a few simple steps. Below is a recap: 

Step 1 – Add all of your content sources to your enterprise search platform.

Most search platforms provide the ability to add network file shares, Intranet/Extranet web sites, other document management systems, even applications and data. It’s important to make sure that the method you use incorporates security into the process so that users cannot find documents or data for which they do not have access.

Step 2 – Create a corporate taxonomy

Again, most search platforms provide the ability for you to manage your corporate taxonomy. My recommendation is to initially stay high-level. The common theme’s for a corporate taxonomy typically are:

  • Customer/Segment/Market
  • Product/Service (Family, Line, Part, Sub-Part, etc.)
  • Division/Department/Function
  • Geography/Region/Country/Location

Step 3 – Add metadata to your content (following the Corporate Taxonomy) to give it relevancy and meaning

If the content comes from a document management system, use that system to add metadata to the documents. You may have to buy an auto-tagging tool to do this, they save time and money since you don’t have to wait for people to go out and tag the content manually. For content sources that are semi-structured or structured data, map the important metadata.

Step 4 – Add refiners to your search results based on the Corporate Taxonomy

This is an important step – It’s what makes your organization's search similar to other familiar vendors like Amazon, Target, Best-Buy, etc.

The end result? Your users will be able to find the global data accessable to them within seconds. The results will be relevant to the organizational taxonomy and nomenclature.

Why? You have created a data lake containing all the data and documents in your organization while augmenting and enhancing it to give it better semantic meaning. This data lake can then be used for research, business intelligence, visualization, predictive analytics, sentiment analysis, image recognition, and artificial intelligence just to name a few.

Ready to see this in action? Request a ContentIQ demo! Reach out and we can schedule a web session to show it to you and answer your questions.

Topics: SharePoint, enterprise search, Content Intelligence

Written by Jerry Dwinell